Retur policy

Return of products

    The company that manages the online store is a B2B company, the products being mainly intended for legal entities, respectively commercial spaces. Regarding the products purchased by legal entities through an online store, according to GEO 34/2014, the company is not obliged to accept the return of the products.

    If the consumer has a problem related to an order, which does not seem to be solved by email or with the person he contacted, you can contact for a conciliation with Marian Mocanu, at the email address office @ tmec. ro.

Give up buying

    Products purchased remotely can be returned according to O.U.G. 34/2014. The consumer has the right to notify the trader in writing that he renounces the purchase, without penalties and without invoking a reason, within 14 days of receiving the product. The return of the products will be made at the customer's expense, within 14 days from the termination of the contract.

    To return the product you must notify this in writing, by mail (Str.Barca, nr.16, et.5, ap.17, sector 5, Bucharest) or by email ( Only written requests will be considered. You can use the return form for the return request.

      The refund of the value of the returned products will be made as soon as possible from the receipt of the products and from the analysis of their condition, insofar as the customer transmits the information necessary to make the payment. Repayment of amounts due will be made using the same payment method used by the customer for the initial transaction.

    The buyer is responsible for the diminution of the value of the products resulting from their handling, different from what is necessary to determine the nature, characteristics and functioning of the products. In accordance with Directive 2011/83 / EU, point 47: in order to determine the nature, characteristics and functioning of goods, the consumer should handle and inspect them in the same way as he would be allowed to do so. -a shop.

    The returned product must be in the same condition in which it was delivered (in the original packaging with all accessories, with intact labels and accompanying documents). Products that show physical changes, blows, shards, scratches, shocks, traces of excessive use and / or unauthorized interventions, etc. are not accepted for return.

    According to the legislation in force, the waiver of purchase is only applicable to individual customers.


    Sealed products which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the consumer. Hygiene / personal care products that have been unsealed cannot be returned. Sealed audio or video recordings or computer programs that have been unsealed by the consumer.