Terms & Conditions

Terms and conditions

    Thank you for visiting the Professional Wireless Espresso site website. This website is the property of TMEC Home & Office Solutions SRL. Accessing, browsing and using this site in any way represents your express and unequivocal agreement with all the conditions and terms presented below.


Site - www.tmec.ro

Administrator / Seller - TMEC Home & Office Solutions SRL - legal entity based in Bucharest, Romania

Buyer / user - Romanian natural / legal person who creates a personal account on the site in order to access technical information or product prices and to place orders

Third party - any natural or legal person, private or public law, including public authorities, their institutions and territorial structures, other than the data subject, the controller or the authorized person or persons who, under the direct authority of the controller or the authorized person, are authorized to process data

Storage - storage of any personal data collected on any medium

Processing of personal data - any operation or set of operations performed on personal data, by automatic or non-automatic means, such as collection, registration, organization, storage, adaptation or modification, extraction, consultation, use, disclosure to third parties by transmission, dissemination or in any other way, joining or combining, blocking, deleting or destroying

Personal data - any information relating to an identified or identifiable natural or legal person; an identifiable person is a person who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.


    In accordance with the provisions of Law No. 677/2001 on the protection of persons and the processing of personal data and free movement of such data, amended and supplemented and Law No. 506/2004 on the processing of personal data and protection of privacy in the electronic communications sector , TMEC Home & Office Solutions SRL undertakes to manage and store in safe conditions and only for the specified purposes, the personal data provided to it by the users of the site. These data are collected for the conduct of online trade activity through the website www.tmec.ro.

    Providing the required data in the registration form is not mandatory. However, their lack prevents us from taking your orders and delivering the desired products to you.

    According to Law number 677/2001, users have the right to access and modify personal data and the right to go to court.

    At the same time, users have the right to object to the processing of personal data concerning them and to request their deletion. This request will be made in a written and signed request that will be sent to the site owner, namely TMEC Home & Office Solutions SRL, str. Barca, no. 16, bl.M160, et.5, ap.17, sector5 , Bucharest or by e-mail address; office@tmec.ro.

    The online store Espressoare Profesionales Wireless holds the rights to use the content (images and texts) on the site. To report copyright infringement, send an email to: office@tmec.ro

    Retrieval of product information or images without the written consent of Professional Wireless Espresso is considered intellectual property theft. Attempts at unauthorized access to the site and attempted fraud will be reported to the competent authorities.


    In order to fully benefit from the services offered by our website, it is necessary to create a User account. This is done by filling in the personal data required in the form at https://tmec.ro/index.php?route=account/account. Additionally, additional data may be required, necessary for the issuance of proforma or tax invoices and the delivery of products. It is mandatory that the data entered in the form is real. It is not allowed to enter false data as well as to enter data that will not belong to you. After completing the subscription form, on the email address entered you will receive an email confirming the creation of the User account.

    The Espressoare Profesionale Wireless website reserves the right to refuse without prior notice the creation of an account if it is observed that the data entered in the form is not real or will not belong.


    The information you provide is used only by www.tmec.ro and by the sales advisers who are employed with an employment contract, are subordinated to the administrator and who have signed a confidentiality agreement. The information provided by users is not communicated to any third party, with the exception of delivery companies. The information provided is not transferred to any natural or legal entity outside Romania.

    The site administrator reserves the right to block the access of users who violate the rules of use, the legislation in force or who post opinions and comments with abusive content.

    The Espressoare Profesionale Wireless website may use the data of its users in order to inform them about the situation of the account, to evaluate the products or services offered or to notify through regular newsletters of current offers.

    Any user who no longer wishes to receive the newsletter can unsubscribe by sending an e-mail with the subject "Unsubscribe" to office@tmec.ro


    On our website the price of the products is displayed in Lei or Euro with VAT. Our website and the products presented are addressed to legal and natural persons.

     The proforma invoice will be sent to the email address declared when creating the user account. The exchange rate used is the official BNR exchange rate on the day of the order. No additional fees are charged.

    If the price of a product is displayed incorrectly due to a typographical error or incorrect information received from suppliers, the company that owns the site has the right to refuse or cancel any order placed for that product. If the user has already made the payment and the amount paid is found in the account statement, the company holding the site undertakes to immediately refund the amount related to the canceled order.

Payment for products

    The payment of the products ordered through the website www.tmec.ro is made in Lei in accordance with the invoices issued by TMEC Home & Office Solutions SRL and sent to the buyer at the email address specified in the identification data in his account.

    The payment method can be cash / bank card for orders with a value of less than 5000 lei (VAT included) or by bank transfer with payment order / bank card for amounts higher than 5000 lei.

    The cash payment of the value of the products or the handing over of the payment instruments can be done directly at our Headquarters.


    Delivery time is expressed in working days (5 days / week). The delivery period starts from the date of receipt of the payment in the account. At the end of the order, the customer can opt for the following transport methods: pick-up from TMEC Home & Office Solutions warehouse, delivery of products through specialized courier companies, delivery to the buyer with TMEC Home & Office Solutions SRL's own means of transport - within the area of delivery.

    The ordered products are delivered on the Romanian territory, the delivery term indicated at the time of placing the order. Delivery by courier is made to the nearest location where the courier has a working point related to the location specified in the customer's delivery address. The list of the courier's working points can be consulted on its website. The buyer has the obligation to take over and transport the ordered products with his own means of transport, at his own expense, from the courier's office to his own location.

    Except in situations where the seller and the buyer agree otherwise, the equipment is delivered on the ground floor / entrance to the building. It is the buyer's responsibility to handle the products on the stairs or by lift (to the upper floors). The seller cannot be held liable for damage to the products during transport or handling of the product to the location of the buyer, unless the product is delivered by the seller's employees.

Limitation of liability

    TMEC Home & Office Solutions SRL is not responsible for damages caused by causes that exclude the fault of the virtual store as well as those resulting from the impossibility of accessing the pages of the virtual store (eg failures in the Internet network, or damage to the company's servers hosting the site www.tmec.ro).

Obligations of the seller

    The seller provides the buyer with information and technical specifications regarding its products and services in order to achieve the purpose mentioned in the online order.

TMEC Home & Office Solutions SRL is the owner of the intellectual property rights over the virtual store, respectively over the brands, design, site functionalities, images and technical specifications.

    The specifications of the products and related technical documentation, presented on the site are provided by the manufacturers, the Operator offering only the technical support for their display.

    The images of the products displayed on the website are for presentation purposes only. The products actually ordered may differ in terms of characteristics (such as color shades) from the actual appearance of the product, depending on the batch in which they were manufactured.

    Product prices are updated regularly. The price of the ordered product is the one displayed on the date of placing the order.


    The products purchased by telephone or online order made on the site benefit from a guarantee under the conditions of law 449/2003. The conditions for granting the guarantee differ from case to case, for individuals and legal entities, respectively.

    The warranty certificates issued with the invoice shall contain all the necessary information on how to secure the warranty, the warranty period and the information needed to contact the authorized service centers.

    If the purchased product is within the warranty period stipulated in the warranty certificate and complies with the conditions set out in the certificate then it will be repaired free of charge by authorized service centers. In this case, please send at your own expense the product that is the subject of the guarantee to the address of the service center mentioned in the guarantee certificate.

Return of products

    The company that manages the online store www.tmec.ro is a B2B company, the products being mainly intended for legal entities, respectively commercial spaces. Regarding the products purchased by legal entities through an online store, according to GEO 34/2014, the company is not obliged to accept the return of the products.

    If the consumer has a problem related to an order, which does not seem to be solved by email or with the person he contacted, you can contact for a conciliation with Marian Mocanu, at the email address office @ tmec. ro.

Give up buying

    Products purchased remotely can be returned according to O.U.G. 34/2014. The consumer has the right to notify the trader in writing that he renounces the purchase, without penalties and without invoking a reason, within 14 days of receiving the product. The return of the products will be made at the customer's expense, within 14 days from the termination of the contract.

    To return the product you must notify this in writing, by mail (Str.Barca, nr.16, et.5, ap.17, sector 5, Bucharest) or by email (office@tmec.ro). Only written requests will be considered. You can use the return form for the return request.

      The refund of the value of the returned products will be made as soon as possible from the receipt of the products and from the analysis of their condition, insofar as the customer transmits the information necessary to make the payment. Repayment of amounts due will be made using the same payment method used by the customer for the initial transaction.

    The buyer is responsible for the diminution of the value of the products resulting from their handling, different from what is necessary to determine the nature, characteristics and functioning of the products. In accordance with Directive 2011/83 / EU, point 47: in order to determine the nature, characteristics and functioning of goods, the consumer should handle and inspect them in the same way as he would be allowed to do so. -a shop.

    The returned product must be in the same condition in which it was delivered (in the original packaging with all accessories, with intact labels and accompanying documents). Products that show physical changes, blows, shards, scratches, shocks, traces of excessive use and / or unauthorized interventions, etc. are not accepted for return.

    According to the legislation in force, the waiver of purchase is only applicable to individual customers.


    Sealed products which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the consumer. Hygiene / personal care products that have been unsealed cannot be returned. Sealed audio or video recordings or computer programs that have been unsealed by the consumer.